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JOB TITLE: Customer Experience Representative
DATE POSTED: 05/01/2024 - 10:00am
JOB TYPE: Other
LOCATION: Winter Garden, Florida
COMPANY/ORGANIZATION: Broadway Media
JOB DESCRIPTION:
Overview
:
At Broadway Media, we pride ourselves on being helpful resources/thought partners for productions of all kinds. The Customer Experience Representative is responsible for upholding this image and fostering relationships with our customers through thoughtful correspondence and meaningful suggestions. They will be a problem solver with a passion for customer service. With limited supervision, they will be expected to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional and friendly demeanor with both internal staff and external customers.
*Please note all employees are required to work from a distraction-free, dedicated office space with a closed door in their home in the state of Florida. Prior to applying, please familiarize yourself with our company.
Reports to: Community Manager
Responsibilities
The core responsibilities are as follows:
- Inbound and outbound customer communication via multiple platforms (VoIP phone system, video meetings, email, chat, and social media)
- Guide customers through our e-commerce website, assisting them with checking out when needed.
- Provide a customer-focused social media presence by monitoring social media groups and increasing engagement
- Make recommendations for our customers based on their individual needs including Digital Scenery, Choreography Guides, Hardware, and any future offerings
- Provide ad hoc administrative and communication support as needed.
- Additional tasks and responsibilities as requested by management
Rate of Pay: $17.10 per hour
Schedule: Sunday - Wednesday from 12:00 p.m. to 11:00 p.m. with a 1 hour lunch break
Required Qualifications
- A passion for theatre, the performing arts, and emerging technology.
- Upbeat and positive demeanor with at least 2 years of Customer Service experience
- Strong ability to establish and nurture meaningful relationships over video, email, chat, social media, and the phone.
- Flexible and adaptive to change in a highly dynamic work environment
- Outstanding written and verbal communication, presentation, and time management skills
Preferred Qualifications
- Hands-on experience in the theatre industry
- Experience with projectors and microphones
- Sales experience
Benefits:
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Work from home
At Broadway Media, we pride ourselves on being helpful resources/thought partners for productions of all kinds. The Customer Experience Representative is responsible for upholding this image and fostering relationships with our customers through thoughtful correspondence and meaningful suggestions. They will be a problem solver with a passion for customer service. With limited supervision, they will be expected to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional and friendly demeanor with both internal staff and external customers.
*Please note all employees are required to work from a distraction-free, dedicated office space with a closed door in their home in the state of Florida. Prior to applying, please familiarize yourself with our company.
Reports to: Community Manager
Responsibilities
The core responsibilities are as follows:
- Inbound and outbound customer communication via multiple platforms (VoIP phone system, video meetings, email, chat, and social media)
- Guide customers through our e-commerce website, assisting them with checking out when needed.
- Provide a customer-focused social media presence by monitoring social media groups and increasing engagement
- Make recommendations for our customers based on their individual needs including Digital Scenery, Choreography Guides, Hardware, and any future offerings
- Provide ad hoc administrative and communication support as needed.
- Additional tasks and responsibilities as requested by management
Rate of Pay: $17.10 per hour
Schedule: Sunday - Wednesday from 12:00 p.m. to 11:00 p.m. with a 1 hour lunch break
Required Qualifications
- A passion for theatre, the performing arts, and emerging technology.
- Upbeat and positive demeanor with at least 2 years of Customer Service experience
- Strong ability to establish and nurture meaningful relationships over video, email, chat, social media, and the phone.
- Flexible and adaptive to change in a highly dynamic work environment
- Outstanding written and verbal communication, presentation, and time management skills
Preferred Qualifications
- Hands-on experience in the theatre industry
- Experience with projectors and microphones
- Sales experience
Benefits:
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Work from home
SALARY: 17.10 per hour
START DATE:
EXPERIENCE: See job description
WEBSITE: www.broadwaymedia.com
HOW TO APPLY:
For consideration please email your resume and cover letter to [email protected]
APPLICATION DEADLINE: Thu, 08/01/2024
